smartmove Assistance

smart - smartmove Assistance

Keeping you moving – the smart mobility guarantee:

Something else that comes with every new smart is a feeling of safety and security. In the unlikely event that you experience problems with your smart, professional smart service is at hand to help you reach your destination.

Wherever you are in Europe, you can reach us around the clock on the freephone number
00800 2 777 7777In some countries various mobile phone service providers do not support the free 00800 number. In this case please refer to the smart centre directory in the operating manual..

 

More

Your advantages.

Roadside assistance.

One phone call is all it takes to send help on its way. No matter whether you have a flat battery, have run out of petrol or have locked the car key in the vehicle – smartmove Assistance will help you on the spot.

Vehicle recovery.

If it is not possible to get your smart fortwo back on the road on the spot, it will be taken to the nearest service partner.

Replacement vehicle.

If it is not possible to get the vehicle back on the road again immediately, you will be provided with a replacement vehicle for the duration of the repair (for a maximum of two working days, i.e. 48 hours).

Replacement mobility.

Or you can continue your journey on public transport, by taxi or train.

Hotel accommodation.

Would you prefer to stay locally? No problem. smartmove Assistance will also pay for hotel accommodation for you and your passenger.

Taxi.

Of course we’ll also bring you there. smartmove Assistance will pay for a taxi or an alternative means of transport to take you to your hotel or car hire firm.

Available at all times.

Need help? Don’t hesitate to call us. You can reach us around the clock on
00800 2 777 7777In some countries various mobile phone service providers do not support the free 00800 number. In this case please refer to the smart centre directory in the operating manual. .


Area covered.

smart smartmove Assistance - area covered

The mobility assistance can be contacted around the clock and applies in the following European countries:

Andorra
Belgium
Denmark
Germany
Finland
France (+ Corsica)
Gibraltar
Greece
UK
Ireland
Italy (+ Sicily, Sardinia and San Marino)
Croatia
Luxembourg
Monaco
Malta

Norway
Netherlands
Austria
Poland
Portugal (without Madeira and the Azores)
Romania
Sweden
Switzerland (+ Liechtenstein)
Serbia
Slovakia
Slovenia
Spain (+ Canary Islands and Balearic Islands)
Czech Republic
Hungary

smartmove Assistance does not apply to the listed countries’ overseas territories nor outside Europe.